Warranty Policy

Overview

At TEK DEPO, we are committed to delivering reliable, high-quality IoT products and solutions. This Warranty Policy outlines the coverage, duration, and conditions applicable to products and solutions supplied by TEK DEPO.

Our goal is to ensure transparency, confidence, and long-term satisfaction with every deployment.

1. Standard Warranty Coverage

TEK DEPO warrants that its products will be free from defects in materials and workmanship under normal use and operating conditions during the applicable warranty period.

This warranty is valid from the date of delivery or installation, unless otherwise specified in writing.

During the warranty period, TEK DEPO will, at its discretion:

• Repair the defective product
• Replace the product with an equivalent unit
• Provide appropriate corrective support

Warranty service will be provided without additional cost for parts or labor, subject to the terms outlined in this policy.

2. Warranty Coverage by Product Category

a. IoT Devices and Core Products

• Warranty Period: 12 months (1 year)
• Applies to all standard IoT hardware devices supplied by TEK DEPO
• Covers manufacturing defects and hardware failures under normal usage

b. IoT Sensors

• Warranty Period: 12 months (1 year)
• Includes environmental sensors and field-deployed sensing units
• Designed to operate within specified environmental and electrical conditions

c. Accessories and Peripheral Components

• Warranty Period: 3 to 6 months (depending on product type)
• Includes cables, adapters, connectors, mounts, enclosures, and similar accessories

Exact warranty duration for accessories will be specified at the time of supply or in the product documentation.

d. IoT Solutions (Integrated Systems)

IoT solutions delivered by TEK DEPO consist of multiple hardware and software components.

• Hardware components are covered under their respective standard warranties
• Software and system performance are governed by project-specific agreements

Annual Maintenance Contracts (AMC)

TEK DEPO offers optional Annual Maintenance Contract (AMC) plans to ensure ongoing system reliability and support.

AMC packages may include:

• Preventive maintenance
• Remote monitoring and diagnostics
• Firmware and software updates
• Priority technical support
• On-site service (where applicable)

For detailed coverage, service levels, and available plans, please refer to our AMC Policy.

3. What is Covered

• Manufacturing defects in materials or workmanship
• Hardware malfunctions under normal operating conditions
• Failures within specified usage parameters

4. What is Not Covered

a. Improper Use or Handling

• Misuse, negligence, or improper installation
• Use outside specified environmental or operational conditions

b. Physical or Environmental Damage

• Damage due to impact, water ingress, fire, corrosion, or natural disasters
• Exposure to extreme conditions beyond specifications

c. Unauthorized Modifications or Repairs

• Tampering or repair by unauthorized personnel
• Use of non-approved components or accessories

d. Normal Wear and Tear

• Consumable parts subject to natural degradation

e. External Causes

• Power surges, electrical faults, or network issues
• Third-party system incompatibility

f. Software and Configuration Issues

• Improper configuration or third-party integration
• Unsupported software environments

5. Warranty Claim Process

To initiate a warranty claim:

1. Contact us at contact@tekdepo.in
2. Provide product details, proof of purchase, and issue description
3. Include images or diagnostics where applicable

Our team will review the request and guide you through repair, replacement, or support steps.

6. Service Turnaround

We aim to resolve warranty cases promptly. Timelines may vary depending on product type, issue complexity, and component availability.

7. Customer Responsibilities

• Use products as per specifications and guidelines
• Ensure proper installation where required
• Maintain suitable operating conditions
• Report issues promptly

8. Limitation of Liability

TEK DEPO’s liability under this warranty is limited to repair or replacement of the defective product.

TEK DEPO shall not be liable for indirect or consequential damages, including loss of data, revenue, or business interruption.

9. Extended Support Options

TEK DEPO offers extended warranty options and AMC plans for continued support and system reliability.

10. Policy Updates

TEK DEPO reserves the right to update or modify this Warranty Policy at any time. Changes will be effective upon publication.

11. Contact Information

For warranty support or queries:

Email: contact@tekdepo.in

Address:
TEK DEPO
Third Floor, Sy. No. 5/3
Varthur Main Road, Kundalahalli Gate
Whitefield, Bengaluru, Karnataka – 560066
India