Diagnostics & Troubleshooting
Identify and resolve technical issues and connectivity problems
Technical Assistance
Expert Engineers available when you need them
Get expert troubleshooting, configuration, and integration support. Flexible packages available.
Comprehensive Support Portfolio
Expert assistance designed to keep your operations running smoothly.
Advanced Configuration
Complex parameter settings and protocol configuration
Integration Support
SCADA integration and cloud platform connectivity
Custom Development
Firmware modifications and custom protocol development
How It Works
Get expert assistance in simple steps
Describe Your Issue
Select your product and describe the challenge. Choose your support tier.
Book Your Session
Complete the booking form. We'll confirm and share joining details.
Expert Resolution
Connect with our expert who will diagnose and resolve your issue in real-time.
Review & Next Steps
Receive a session summary, recommendations, and guidance to prevent future issues.
One vendor, one invoice, no upfront costs
TEK DEPO offers everything required to get guaranteed performant, reliable, and secure connectivity in an enterprise space—all for one predictable monthly fee.
TEK DEPO offers two subscription tiers
Both plans include all the essential hardware, software, and operational support required for a fast, reliable, and secure network.
Basic
₹2,500
/ 3 hours
Troubleshooting and diagnostics
Configuration assistance
Standard integration support
Error resolution
Performance optimization
Remote session access
Development Support not included
TEK DEPO will ship our hardware to your location(s) to be installed by your preferred partner or installer.
Ideal for teams coordinating their own network installation.
Advanced
₹4,500
/ 3 hours
Everything in Basic Support
Custom firmware modifications
Protocol development
Embedded programming
Complex integration
Code review and optimization
Development Support
TEK DEPO provides an end-to-end solution, covering everything from onsite installation to integration.
Ideal for teams looking for a full-service option with expert management.
What You'll Need
Please have the following information ready before contacting support.
- Device serial number and firmware version
- Clear description of the issue or requirement
- Error logs or screenshots (if applicable)
- Network configuration details
- Remote access credentials (if needed)
Frequently asked questions On-demand
Can't find what you're looking for?
Chat to supportBasic Support (₹2,500) covers diagnostics, troubleshooting, configuration, and standard integration assistance. Development Support (₹4,500) includes custom coding, firmware modifications, protocol development, and advanced embedded programming.
We strive to respond within 24 hours for booking requests. For urgent issues, please indicate priority in your booking form, and we'll do our best to accommodate sooner.
If your issue requires additional time, we'll provide a clear estimate and obtain your approval before proceeding with additional billable hours.
We commit our best effort to resolve your issue. If we're unable to help due to hardware failure or limitations beyond our control, we'll discuss appropriate resolution on a case-by-case basis.
Yes! For businesses requiring regular support, we offer custom SLA/AMC packages. Visit our Custom Support page or contact our enterprise team for details.
Book your session and get expert assistance within 24 hours
Ready to Solve Your Challenge?