Hardware Setup
Physical device connections, wiring, and power configuration
Technical Assistance
Expert Engineers available when you need them
Get expert-guided assistance for your first-time product setup. Flexible packages available.
Comprehensive Support Portfolio
Expert assistance designed to keep your initial product setup easy.
Software Installation
Drivers, GUI tools, and firmware installation guidance
Initial Configuration
Basic parameter setup and network connectivity
Testing & Validation
Verify proper operation and data communication
How It Works
Four simple steps to get started with your new device
Select Your Product
Choose the product you need help with. This ensures we assign the right technical expert.
Book Your Session
Fill out the booking form with your preferred time. We'll confirm within 24 hours.
Get Guided Setup
Join the remote session and get real-time assistance with setup and testing.
Review & Next Steps
Receive a session summary, recommendations, and guidance to prevent future issues.
One partner, one support, no upfront costs
TEK DEPO offers everything required to get guaranteed performant, reliable, and secure connectivity in an enterprise space—all for one predictable monthly fee.
TEK DEPO offers two support tiers
Both plans include all the essential hardware, software, and operational support required for a fast, reliable, and secure network.
Basic
₹1,799
/ 3 hours
First onboarding session complimentary
Guided assistance for installations
Hardware setup and connections
Software installation support
Basic configuration guidance
Remote session access
Integration Support not included
TEK DEPO will ship our hardware to your location(s) to be installed by your preferred partner or installer.
Ideal for teams coordinating their own network installation.
Advanced
₹3,500
/ 3 hours
Everything in basic support
Custom configuration guidance
Target setup integration
Project evaluation support
Troubleshooting support
Testing and validation
Integration Support
TEK DEPO provides an end-to-end solution, covering everything from onsite installation to integration.
Ideal for teams looking for a full-service option with expert management.
Frequently asked questions Onboarding
Can't find what you're looking for?
Chat to supportAny customer who has purchased a TEK DEPO product is eligible for onboarding support. Your first onboarding session is completely free of charge.
Each onboarding session is allocated 3 hours. This is typically sufficient for complete product setup. If additional time is needed, subsequent sessions may be chargeable.
Have your product unboxed with all accessories ready, ensure stable internet connectivity for remote assistance, and have your PC/laptop ready if the product requires software installation.
Onboarding is primarily conducted remotely via screen sharing and video call. For enterprise customers requiring on-site assistance, please contact our custom support team.
You can access our FAQ Center, tutorial videos, and documentation. For ongoing technical issues, book an on-demand support session or explore our custom support packages.
Book your free onboarding session now
Ready to Get Started?