FAQ: General

TEK DEPO is an industrial IoT solutions company specializing in protocol converters, IoT gateways, routers, dataloggers, and smart infrastructure devices.

We serve industries such as smart cities, industrial automation, energy, transportation, manufacturing, and academic research.

Yes, we provide remote technical support and ship products globally, with region-specific assistance when required.

Yes, international shipping is available. Delivery time and cost depend on destination and product type.

You can contact us via the website contact form, email, or by requesting a support session from a product support page.

Onboarding support helps you set up your product for the first time, including wiring, configuration, and basic validation.

On-demand support provides expert assistance for troubleshooting, integration, and advanced configuration on a paid basis.

You can book a session from the product support page by selecting the support type and submitting your request.

Basic support covers configuration and diagnostics, while development support includes custom firmware, protocol logic, and code-level help.

Yes, we provide enterprise-grade support, SLA contracts, PoC deployments, and long-term maintenance agreements.

An IoT gateway acts as a bridge between field devices and cloud or enterprise systems by collecting, processing, and forwarding data.

IoT gateways are used in smart cities, industrial automation, energy monitoring, transportation systems, and infrastructure management.

Yes, many IoT gateways support edge computing, allowing data filtering and processing before transmission to the cloud.

IoT gateways may support cellular, Ethernet, WiFi, and field protocols depending on the model.

Power availability, network coverage, mounting location, and environmental conditions should be considered.

IoT devices are connected hardware components that collect, transmit, or act on data over a network.

Connectivity may include cellular, Ethernet, WiFi, or wireless protocols depending on the device.

IoT devices can be powered using external adapters, built-in batteries, or infrastructure power sources.

They are deployed in smart cities, industrial sites, commercial buildings, and outdoor infrastructure.

Routine monitoring, firmware updates, and physical inspections help ensure long-term reliability.

An industrial IoT router provides reliable network connectivity using cellular or wired interfaces for mission-critical applications.

They are used in factories, remote sites, transportation systems, utilities, and smart infrastructure.

Yes, IoT routers may support 4G LTE or 5G connectivity depending on the model.

Industrial routers are designed for continuous operation, wider temperature ranges, and harsh environments.

Network coverage, power availability, mounting location, and security requirements should be evaluated.

An industrial IoT modem provides cellular connectivity for devices that need reliable data communication without routing functionality.

They are used in remote monitoring, telemetry systems, industrial automation, and data acquisition applications.

A modem provides cellular data connectivity, while a router manages and distributes network traffic.

IoT modems typically support cellular technologies such as LTE or CAT-1 depending on the model.

SIM availability, signal coverage, power source, and environmental conditions should be evaluated.

A datalogger is a device that collects, records, and stores data from sensors or equipment over time.

Dataloggers are used in industrial monitoring, energy systems, environmental tracking, and research applications.

Data can be transmitted via cellular networks, Ethernet, or retrieved locally depending on the model.

Yes, most dataloggers store data locally and may also transmit it to remote systems.

Power source, sensor compatibility, data frequency, and environmental conditions should be considered.

Self-learning kits are educational hardware kits designed to help users learn industrial communication and IoT concepts through hands-on practice.

They are suitable for students, educators, engineers, and professionals learning industrial protocols and IoT systems.

Basic knowledge of electronics or communication protocols is helpful but not mandatory.

They are used in academic labs, training centers, R&D environments, and workshops.

Yes, documentation and technical support are available through the TEK DEPO support portal.

LoRa devices use low-power wide-area network (LPWAN) technology to enable long-range communication with minimal power consumption.

They are widely used in smart cities, agriculture, asset tracking, and industrial monitoring.

LoRa devices can communicate over several kilometers depending on environment and deployment.

They are optimized for low data rates and long sleep cycles, significantly reducing power consumption.

Yes, LoRa end devices typically communicate with a LoRaWAN gateway to connect to backend systems.

It is used to interface CAN bus networks with RS485-based devices such as PLCs, meters, or controllers.

CAN requires CAN-H and CAN-L connections, while RS485 requires correct A/B polarity and a common ground reference.

No, CAN and RS485 baud rates are configured independently based on the connected networks.

Yes, proper CAN bus termination is required for reliable communication, especially on long cable runs.

The converter is typically powered using an external DC power supply as specified in the product documentation.

It allows CAN bus devices to connect directly to a computer via USB for monitoring and testing.

Yes, depending on the operating system, USB drivers may be required for device recognition.

Most CAN to USB converters support Windows and Linux environments.

In many cases, the converter is powered directly via the USB connection.

Verify USB cable integrity, driver installation, and system compatibility.

It allows CAN bus devices to communicate with RS232-based systems such as PCs and legacy controllers.

A standard RS232 serial cable is used, ensuring correct TX, RX, and ground connections.

RS232 is recommended for short distances only; for longer distances, RS485 is preferred.

Configuration includes setting CAN parameters and RS232 serial settings using the provided utility or software.

Incorrect baud rates, loose connections, or electrical noise can cause data errors.

It enables centralized monitoring and control of smart street lighting and connected devices.

Yes, the gateway can integrate with sensors and controllers used in smart city applications.

Network options depend on the model and may include cellular or wired connectivity.

Yes, it is designed for outdoor deployment in urban infrastructure.

Management is typically done via a centralized platform or configuration interface.

It processes data locally at the edge before sending relevant information to cloud systems.

Edge computing reduces latency, minimizes bandwidth usage, and improves system reliability.

It is suitable for industrial automation, real-time monitoring, and analytics-driven systems.

Yes, it can integrate with various cloud or enterprise platforms depending on configuration.

Maintenance includes firmware updates, system monitoring, and periodic configuration review.

It is designed to manage smart lighting systems and act as a connectivity hub for smart city devices.

The gateway supports high-speed cellular connectivity suitable for smart city deployments.

It is typically installed inside or near street light poles as part of smart infrastructure projects.

Power is usually sourced from the lighting infrastructure or a dedicated power supply.

Routine inspection and firmware updates are recommended for optimal performance.

It provides reliable cellular IP connectivity for industrial devices and systems.

Yes, a SIM card with an active data plan is required.

It is deployed in industrial automation, telemetry, and remote monitoring systems.

Yes, it can interface with industrial controllers and data systems.

Yes, technical support is available through TEK DEPO.

It combines cellular connectivity with GPS functionality for tracking and monitoring applications.

They are commonly used in vehicle tracking, asset monitoring, and fleet management.

Installation involves SIM insertion, antenna placement, and power connection.

A clear view of the sky and proper antenna placement improve GPS accuracy.

Periodic checks and firmware updates help ensure reliable operation.

It provides efficient cellular connectivity for low to medium data-rate IoT applications.

It is used in smart metering, telemetry, and distributed monitoring systems.

Yes, a SIM card with a CAT-1 compatible data plan is required.

The device is powered using an external DC power supply.

Yes, TEK DEPO provides technical support for CAT-1 DTU devices.

It is designed for basic data collection and monitoring applications.

Installation involves connecting sensors, powering the device, and configuring basic settings.

The datalogger records data from connected sensors or equipment interfaces.

The device is powered using an external power supply.

Yes, technical support is available via the TEK DEPO support portal.

It is an advanced datalogger designed for complex monitoring and data transmission needs.

Advanced models offer enhanced data handling and configuration options.

It is deployed in industrial, energy, and infrastructure monitoring systems.

Yes, it can transmit data to remote servers depending on configuration.

Periodic configuration review and firmware updates are recommended.

It is a basic datalogger designed for straightforward monitoring applications.

Installation includes wiring sensors and powering the device.

It records data from connected sensors and inputs.

The device is powered using an external power source.

Yes, TEK DEPO provides technical support for Anchor dataloggers.

It is an advanced datalogger designed for higher data volumes and complex monitoring.

Advanced models support extended configuration and monitoring options.

It is used in industrial and infrastructure monitoring environments.

Yes, it supports remote data transmission depending on setup.

Routine checks and firmware updates help maintain performance.

It is an entry-level kit designed to introduce CAN bus communication concepts.

You can learn CAN bus basics, message transmission, and basic troubleshooting.

Setup involves connecting the modules, powering the kit, and following the learning guide.

It is ideal for beginners and students starting with CAN communication.

Yes, support and documentation are available from TEK DEPO.

It is an intermediate-level kit designed for deeper exploration of CAN communication.

V2 offers more advanced exercises and configuration flexibility.

You can learn CAN message handling, configuration, and diagnostic concepts.

Setup is straightforward using the provided learning documentation.

Yes, TEK DEPO provides technical assistance for learning kits.

It is an advanced kit designed for practical CAN-based application development.

It covers advanced CAN communication scenarios and integration concepts.

It is suitable for engineers and advanced learners.

Configuration is done using guided documentation and examples.

Yes, support resources are available from TEK DEPO.

It is a comprehensive learning kit for advanced CAN bus experimentation and development.

V4 provides enhanced learning modules and advanced use-case scenarios.

You can experiment with complex CAN communication and system integration.

It is intended for professionals, advanced learners, and training institutions.

Yes, TEK DEPO provides documentation updates and technical support.

It is a LoRa-based device designed to track and monitor assets over long distances.

It is used in logistics, fleet tracking, and asset monitoring applications.

It is typically battery-powered for long-term operation.

Installation is simple and involves registering the device on the LoRaWAN network.

Yes, TEK DEPO provides technical support and documentation.

It measures ambient temperature and humidity and transmits data via LoRaWAN.

It is used in environmental monitoring, warehouses, and smart agriculture.

Battery life depends on reporting interval and environmental conditions.

The sensor comes factory calibrated and usually does not require user calibration.

Yes, detailed documentation is available through TEK DEPO support.

It is a device that connects external sensors to a LoRaWAN network.

Compatible analog or digital sensors depending on model specifications.

It is typically battery-powered or externally powered.

Yes, a LoRaWAN gateway is required for communication.

Yes, TEK DEPO provides support and integration assistance.

It is a LoRa-based end device used for transmitting sensor or device data.

They are used in monitoring, telemetry, and IoT deployments.

Deployment includes device registration and network configuration.

Range depends on antenna, environment, and gateway placement.

Yes, documentation is available from TEK DEPO.

A LoRa gateway acts as a bridge between LoRa end devices and the network server.

It is deployed in smart city, industrial, and campus-scale IoT networks.

Coverage depends on antenna placement and environment, typically spanning several kilometers.

Installation involves mounting the gateway, connecting antennas, power, and network backhaul.

Yes, TEK DEPO provides documentation and technical assistance for gateway setup.

A LoRa edge gateway combines LoRa packet forwarding with edge computing capabilities.

It is used when local data processing or filtering is required before cloud transmission.

Yes, it supports local processing depending on configuration and application needs.

Deployment includes network setup, device registration, and edge application configuration.

Yes, TEK DEPO offers technical guidance for edge gateway integration.

It is a gateway designed for indoor LoRaWAN network deployments.

It is used in offices, factories, campuses, and indoor facilities.

It is typically wall-mounted or placed on a stable surface with network access.

Coverage depends on building structure, interference, and antenna placement.

Yes, TEK DEPO provides support and configuration guidance.

It is a gateway designed for outdoor LoRaWAN deployments with extended coverage.

They are deployed in smart cities, campuses, industrial zones, and rural areas.

Outdoor gateways are designed to withstand outdoor environmental conditions.

Installation includes pole or wall mounting with proper antenna orientation.

Yes, deployment and configuration support are available through TEK DEPO.

A LAN port router provides network connectivity to devices using wired Ethernet connections.

It is commonly used in offices, industrial systems, and fixed installations requiring wired connectivity.

Yes, it can connect internal LAN networks to external internet or upstream routers.

Installation involves connecting Ethernet cables and powering the device.

Periodic configuration review and firmware updates are recommended.

An LTE wireless router provides internet connectivity using LTE cellular networks.

Yes, a SIM card with an active data plan is required.

Place the router in an open area and avoid metal obstructions.

Yes, multiple devices can connect over WiFi or LAN.

Check SIM status, signal strength, power supply, and router configuration.

It is a rugged router designed for industrial environments requiring reliable LTE connectivity.

Yes, it is designed for continuous operation in industrial conditions.

It is deployed in factories, substations, and remote infrastructure sites.

Yes, it can bridge internal LAN networks to LTE connectivity.

Routine monitoring and firmware updates are recommended.

It provides high-speed internet access using 5G cellular connectivity and WiFi.

Yes, a SIM card with a 5G data plan is required.

Yes, multiple devices can connect via WiFi.

Installation involves SIM insertion, powering the device, and basic configuration.

Yes, technical support is available through TEK DEPO.

It provides wireless internet connectivity using a 5G cellular network.

Insert a SIM card, power the device, and configure WiFi settings.

Multiple devices can connect depending on network conditions.

Signal quality depends on network coverage and router placement.

Firmware updates and periodic checks are recommended.

It provides WiFi connectivity on multiple frequency bands using 5G backhaul.

Dual-band WiFi improves performance and reduces congestion.

Yes, multiple devices can connect simultaneously.

Installation includes SIM insertion, powering the device, and WiFi configuration.

Yes, support is available via TEK DEPO.

It supports two SIM cards to provide network redundancy and failover.

Dual SIM routers improve reliability by switching between networks.

SIM priority and failover settings are configured via the router interface.

They are used in mission-critical and remote installations.

Yes, technical assistance is available through TEK DEPO.

It provides high-speed connectivity for outdoor and industrial environments.

Yes, it is designed for outdoor and harsh environments.

The router is mounted securely and connected to power and network sources.

Yes, it bridges internal networks to 5G connectivity.

Periodic inspection and firmware updates are recommended.

It provides enhanced cellular connectivity for advanced industrial applications.

Advanced routers offer additional configuration and reliability features.

It is used in industrial and infrastructure environments.

Yes, it connects internal networks to cellular connectivity.

Yes, technical support is available from TEK DEPO.

It provides basic cellular connectivity for simple networking needs.

It is used in small installations and basic industrial setups.

Installation includes SIM insertion and powering the device.

Yes, multiple devices can connect based on network conditions.

Yes, technical support is available through TEK DEPO.

It supports multiple connectivity modes for flexible network deployment.

Yes, dual-mode routers enhance network reliability.

It is used in mission-critical installations.

Yes, it bridges internal networks to external connectivity.

Yes, TEK DEPO provides technical support.

It provides basic connectivity with dual operating modes.

It is used in small-scale and cost-sensitive deployments.

SIM insertion and power connection are required.

Yes, depending on network conditions.

Yes, technical support is provided.

It supports two SIM cards to improve network reliability.

They provide failover between networks for uninterrupted connectivity.

SIM priority and failover settings are configured in the router interface.

They are used in remote and mission-critical environments.

Yes, TEK DEPO provides technical support.

It provides WiFi connectivity with dual SIM support for redundancy.

Multiple devices can connect simultaneously.

Insert SIM cards, power the device, and configure WiFi settings.

Network coverage and router placement affect signal quality.

Yes, support is available through TEK DEPO.

It provides internet connectivity using a 4G LTE cellular network for remote or mobile locations.

Yes, a valid SIM card with an active data plan is required.

Installation involves inserting a SIM card, powering the device, and placing it in an area with good signal strength.

Yes, multiple devices can connect simultaneously over WiFi or LAN.

Check SIM activation, signal strength, power supply, and configuration settings.

It is a router designed to provide reliable WiFi connectivity in industrial environments.

Yes, it is designed to operate reliably in industrial and outdoor conditions.

Yes, it can bridge internal networks to external connectivity sources.

The router can be DIN-rail or wall mounted depending on the installation setup.

Routine monitoring and firmware updates are recommended.

It provides enhanced performance, redundancy, and configuration options for demanding applications.

Yes, advanced routers may support failover and redundancy features.

It is deployed in mission-critical industrial and infrastructure environments.

Yes, industrial routers typically support firewall and access control features.

Yes, advanced support services are available for industrial deployments.

A SIM WiFi router provides wireless internet access using a cellular SIM card.

Multiple devices can connect depending on network conditions and router capacity.

Basic setup may include APN configuration and WiFi security settings.

The router is powered using an external power adapter.

Yes, technical support is available through the TEK DEPO support portal.

It provides cellular-based internet connectivity for indoor environments where wired internet is unavailable.

Installation involves inserting a SIM card, powering the device, and placing it in a location with good signal strength.

Place the device near windows or open areas and avoid metal obstructions.

Yes, multiple devices can connect simultaneously depending on network conditions.

Verify SIM activation, signal availability, and power supply.

It provides cellular-based internet connectivity for indoor environments where wired internet is unavailable.

Installation involves inserting a SIM card, powering the device, and placing it in a location with good signal strength.

Place the device near windows or open areas and avoid metal obstructions.

Yes, multiple devices can connect simultaneously depending on network conditions.

Verify SIM activation, signal availability, and power supply.

It provides cellular-based internet connectivity for indoor environments where wired internet is unavailable.

Installation involves inserting a SIM card, powering the device, and placing it in a location with good signal strength.

Place the device near windows or open areas and avoid metal obstructions.

Yes, multiple devices can connect simultaneously depending on network conditions.

Verify SIM activation, signal availability, and power supply.

It provides cellular-based internet connectivity for indoor environments where wired internet is unavailable.

Installation involves inserting a SIM card, powering the device, and placing it in a location with good signal strength.

Place the device near windows or open areas and avoid metal obstructions.

Yes, multiple devices can connect simultaneously depending on network conditions.

Verify SIM activation, signal availability, and power supply.

It provides internet connectivity in outdoor locations such as campuses, events, or public spaces.

It is typically mounted on poles or walls using appropriate brackets.

Yes, it is designed for outdoor deployment under various environmental conditions.

Power is supplied via a dedicated power source or infrastructure connection.

Periodic inspection and firmware updates are recommended.

It provides internet connectivity in outdoor locations such as campuses, events, or public spaces.

It is typically mounted on poles or walls using appropriate brackets.

Yes, it is designed for outdoor deployment under various environmental conditions.

Power is supplied via a dedicated power source or infrastructure connection.

Periodic inspection and firmware updates are recommended.

An industrial CPE provides reliable cellular connectivity for enterprise and industrial applications.

It is deployed in factories, warehouses, remote offices, and outdoor installations.

Yes, it can connect to internal LANs and provide internet access via cellular networks.

The device is powered using an external power supply suitable for industrial environments.

Yes, technical support is available through the TEK DEPO support portal.

It is a camera designed for remote monitoring without requiring continuous wired power.

The camera can be mounted on walls or poles and activated after SIM insertion.

The camera uses cellular connectivity to transmit video and alerts.

Battery life depends on usage patterns and motion-triggered recording.

Periodic cleaning and firmware updates are recommended.

It is a camera that connects to a network for real-time video monitoring and recording.

The camera is mounted securely and connected to a power and network source.

Yes, video can be accessed remotely via supported platforms.

Yes, it is designed for outdoor surveillance applications.

Support is available via documentation and technical assistance from TEK DEPO.

TEK DEPO IoT solutions are end-to-end implementations designed to solve real-world problems using industrial IoT devices, connectivity, and data platforms.

Yes, all solutions can be customized based on deployment scale, integration requirements, and business objectives.

Solutions are designed for smart cities, utilities, industrial automation, energy management, and infrastructure monitoring.

Yes, TEK DEPO supports Proof-of-Concept (PoC) and pilot deployments before full-scale rollout.

Yes, long-term support, maintenance, and SLA-based services are available.

Smart Buildings solutions enable monitoring and automation of building systems such as lighting, energy, security, and HVAC.

Typical components include IoT sensors, gateways, controllers, and centralized dashboards.

Benefits include energy savings, improved safety, operational efficiency, and occupant comfort.

Yes, solutions are designed to integrate with existing BMS and legacy systems.

Yes, solutions can be deployed in both new constructions and retrofitted buildings.

Smart Energy solutions focus on monitoring, optimizing, and managing energy consumption.

It is used in utilities, industrial facilities, campuses, and commercial buildings.

Reduced energy costs, improved efficiency, and real-time visibility into usage.

Yes, real-time and historical energy data are available through dashboards.

Yes, it supports integration with various energy meters and IoT sensors.

Smart Water solutions monitor water usage, leakage, and distribution systems.

They are used in municipal water networks, industrial plants, and campuses.

Reduced water loss, early leak detection, and better resource management.

Yes, real-time monitoring and alerts are supported.

Yes, it supports small to city-scale deployments.

Smart Gas solutions monitor gas usage, detect leaks, and improve safety.

It provides early detection of leaks and abnormal consumption patterns.

It is used in utilities, industrial facilities, and commercial installations.

Yes, remote monitoring and alerting are supported.

Yes, it can integrate with existing gas meters and systems.

Smart Environment solutions monitor environmental parameters such as air quality, noise, temperature, and pollution levels.

They are used in smart cities, industrial zones, campuses, and public spaces.

Data includes air quality indices, temperature, humidity, noise levels, and other environmental metrics.

Benefits include improved public health insights, regulatory compliance, and environmental awareness.

Yes, collected data can be visualized on centralized dashboards and analytics platforms.

Smart Restaurant solutions use IoT to monitor operations, energy usage, and environmental conditions in restaurants.

Areas include kitchen equipment, refrigeration, energy consumption, and indoor environment.

Benefits include reduced operational costs, improved food safety, and better customer experience.

Yes, alerts can be configured for equipment issues or abnormal conditions.

Yes, it is scalable and can be deployed in single outlets or restaurant chains.

Smart STP solutions monitor and automate sewage treatment plant operations using IoT technologies.

They are used in municipal sewage treatment plants and industrial wastewater facilities.

Parameters include flow rate, water quality, equipment status, and process efficiency.

Benefits include improved compliance, reduced downtime, and optimized plant performance.

Yes, it can integrate with existing sensors, PLCs, and monitoring systems.